Human Resource Management

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Advisory, Conciliation and Arbitration Service (ACAS)

Advisory, Conciliation and Arbitration Service (ACAS). Founded in 1974, this is a UK public body whose core function is 'preventing and resolving problems in the workplace'. It is run by a Council of 12 members from business, unions, and independent sector and has approximately 800 staff in England, Scotland and Wales. There are 11 main regional centres plus a head office in London. ACAS defines its services as follows:


- the act of reconciling or bringing together the parties in a dispute with the aim of moving forward to a settlement acceptable to all sides


- an independent arbitrator or arbiter (in Scotland) deciding the outcome of a dispute. The decision may well be binding in law.


- acting as an intermediary in talking to both sides. The aim is for the parties to resolve the problem between themselves but the mediator will make suggestions along the way.

See also:

Alternative Dispute Resolution
American Arbitration Association
Australian Council of Trade Unions (ACTU)
Australian Industrial Relations Commission (AIRC)
Australian Workplace Agreement (AWA)
Collective Bargaining

Based on the glossary section of Human Resource Management, 4th edition.

HRM Textbooks

Human Resource Management

Human Resource Management, 4th edition
by Alan Price
 Covers all the key aspects of HRM. Available from: - UK pounds - Euros - Euros - Euros - US dollars - Can dollars

Fundamentals of Human Resource Management

Fundamentals of Human Resource Management
 Shortened version of Human Resource Management - concise analysis for non-specialists and one-semester courses.
More information and prices from: - UK pounds - Euros - Euros - Euros - US dollars - Can dollars



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