A balanced scorecard is a conceptual framework used to translate an organization's vision into a set of performance indicators, including measures of: Financial Performance, Customer Satisfaction, Internal Business Processes, and Learning and Growth. Both current performance and efforts to learn and improve can be monitored using these measures.
See also:
Based on the glossary section of Human Resource Management, 4th edition.
HRM Textbooks
Human Resource Management, 4th edition
by Alan Price
Covers all the key aspects of HRM. Available from:
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Fundamentals of Human Resource Management
Shortened version of Human Resource Management - concise analysis for non-specialists and one-semester courses.
More information and prices from:
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