Performance Management
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Human Resource Management in a Business Context

Human Resource Management in a Business Context, 3rd edition
by Alan Price
 Human Resource Management in a Business Context provides an international focus on the theory and practice of people management. A thorough and comprehensive overview of all the key aspects of HRM, including articles from HRM Guide and other sources, key concepts, review questions and case studies for discussion and analysis.
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Appraisals and assessment

 The assessment process

This section of Human Resource Management in a Business Context addresses performance assessment as an activity. It covers traditional appraisal methods - the rating of individuals on quasi-objective criteria or standards deemed to be relevant to performance - leading on to modern competence-based approaches.

  Appraisals are being conducted for many kinds of jobs, including those in education. See  Ontario teacher appraisals

 Two-thirds (66%) of executives polled scheduled formal employee appraisals annually with just 29% conducting them more frequently. See: Annual performance appraisals still the norm

  Appraisals and conformity

(...) Appraisal is a procedure designed to encourage conformity to the standards, norms or image required by the person completing the assessment. The focus is on the kind of behaviour the company culture requires, discouraging any behaviour which does not fit. this section debates the value of verbal and numerical judgments.

Performance appraisal has become one of the most widely used management tools despite widespread criticism of its effectiveness. To add to the controversy, a report from the UK's Institute of Employment Studies (IES) argues that many performance appraisal systems have a limited impact on overall business performance and fail both employees and organizations. Read Overloaded performance appraisals failing

 The counselling interview

Having tested the manager's talents as untrained psychologist, the next part of the process expects the manager to be a qualified counsellor! The counselling interview normally takes the form of a face-to-face dialogue between the appraising manager and the appraisee.  (...) The scope for conflict - and its avoidance - is considerable.

 Objectivity and subjectivity in assessment

Some of the key issues of performance management revolve around questions of fairness, judgment and interpretation of both results and behaviour. Serious attempts have been made to address these areas, focusing on results, processes or behaviour.

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