Performance Management
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Performance Management
Introduction
The environmental context
Business culture
Legislation
General economic conditions
Industry sector
Technological change
Flexibility and diversification
Employee relations
Workforce composition
The organization and effective performance
The 'right' image
Impression management
Influencers
Assessment and organizational change
Performance strategies
Motivation and performance
Achievers and non-achievers
Locus of control
Performance management systems
Management by objectives (MBO)
Prescriptions for performance management systems
Reward (compensation) management
The basis of performance-related pay systems
Flavour of the (last) month?
Criticisms of performance-related pay
The assessment process
Appraisals and conformity
The counselling interview
Objectivity and subjectivity in assessment
Summary
Further reading
Review questions
Problems for discussion and analysis
Case Study 10.1: Learning from Japan
Case Study 10.2: Police pay
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