Advisory, Conciliation and Arbitration Service (ACAS). Founded in 1974, this is a UK public body whose core function is 'preventing and resolving problems in the workplace'. It is run by a Council of 12 members from business, unions, and independent sector and has approximately 800 staff in England, Scotland and Wales. There are 11 main regional centres plus a head office in London. ACAS defines its services as follows:
Conciliating
- the act of reconciling or bringing together the parties in a dispute with the aim of moving forward to a settlement acceptable to all sides
Arbitrating
- an independent arbitrator or arbiter (in Scotland) deciding the outcome of a dispute. The decision may well be binding in law.
Mediating
- acting as an intermediary in talking to both sides. The aim is for the parties to resolve the problem between themselves but the mediator will make suggestions along the way.
See also:
Human Resource Management in a Business Context, 3rd edition
by Alan Price
Human Resource Management in a Business Context provides an international focus on the theory and practice
of people management. A thorough and comprehensive overview of all the key aspects of HRM, including articles from HRM Guide and other sources,
key concepts, review questions and case studies for discussion and analysis.
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